Shipping Policy

Processing Time

All orders are processed within 5-7 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days
  • International Shipping: 7–20 business days (varies by destination)

Note: Delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.

Shipping Locations

We currently ship to all countries with some exceptions.

If your location is not available at checkout, please contact us.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment in real time.

Delays

We are not responsible for delays caused by shipping carriers, weather conditions, or customs processing. However, we’ll do our best to assist you if issues arise.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order details. We will work with the carrier to resolve the issue.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions about your order or shipping, please contact us.

 

Return & Refund Policy 

At Hokdi Store, customer satisfaction is very important to us. We work hard to provide high-quality products and a smooth shopping experience for every customer.

Please read our return and refund policy carefully before making a purchase.

Returns

We accept returns for damaged, defective, or incorrect items within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase or order confirmation is required

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging (if applicable)

Once reviewed, we’ll gladly offer a replacement or refund depending on the situation.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Digital products or downloadable items

  • Clearance or final sale items

  • Used or damaged items caused by the customer

Refunds

Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.

If approved:

  • Refunds are processed back to your original payment method

  • Please allow 5–10 business days for the refund to appear depending on your bank or payment provider

Exchanges

We only replace items if they are defective, damaged, or incorrectly delivered.

If you need an exchange, please contact our support team with your order details.

Order Cancellations

Orders can only be canceled or modified within a limited time after purchase. Once production or shipping has started, cancellations may no longer be possible.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect

  • Original shipping fees are non-refundable

Contact Us

If you have any questions about your return or refund, please contact us.

We’re always happy to help