Warranty Policy
At Hokdi Store, we care about product quality and customer satisfaction. We carefully check and work with trusted suppliers to make sure every product is delivered in good condition.
Warranty Coverage
Our warranty covers products that arrive with:
- Manufacturing defects
- Damaged parts or materials
- Printing or production errors
- Wrong item received
- Product not working as described, if applicable
If your product has any of these issues, please contact us within 7 days of delivery.
What Is Not Covered
Our warranty does not cover:
- Damage caused by misuse or improper handling
- Normal wear and tear
- Accidental damage after delivery
- Damage caused by washing, cleaning, or using the product incorrectly
- Wrong size, color, or design selected by the customer
- Buyer’s remorse
- Personalized products, unless they arrive damaged or defective
Warranty Claim Process
To request warranty support, please email us.
Please include:
- Your order number
- Clear photos or videos showing the issue
- A photo of the product packaging, if damaged
- A short description of the problem
After reviewing your claim, we may offer a replacement, refund, store credit, or another suitable solution depending on the issue.
Replacement or Refund
If your warranty claim is approved, Hokdi Store may provide a free replacement or refund. The final solution will depend on the product type, issue, and availability.
Important Note
Warranty claims must be submitted within 7 days after delivery. Claims submitted after this period may not be accepted.
Contact Us
For warranty-related questions, please contact us.
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