Shipping & Return Policy

At Hokdi Store, we want every customer to enjoy a smooth, safe, and reliable shopping experience. Please read our shipping and return policy carefully before placing an order.

Shipping Policy

Processing Time

All orders are processed within 2–5 business days after payment confirmation. During high-demand seasons, holidays, or special promotions, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details, if available.

Shipping Time

Estimated delivery time depends on the customer’s location and the shipping carrier.

Typical delivery time is:

United States: 5–12 business days

International Orders: 10–20 business days, depending on destination and customs processing

Please note that delivery times are estimates only and may vary due to weather, holidays, carrier delays, customs clearance, or other situations beyond our control.

Shipping Cost

Shipping costs are calculated at checkout based on the product, destination, and shipping method. From time to time, we may offer free shipping promotions.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. Hokdi Store is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the address.

Lost or Delayed Packages

If your package is delayed, please allow a few extra business days for the carrier to update tracking information. If your order appears lost, contact us and we will help you investigate the issue with the shipping carrier.

Hokdi Store is not responsible for delays caused by shipping carriers, customs, weather, or incorrect shipping information.

Return & Refund Policy

Because many of our products are specially prepared, printed, or fulfilled after an order is placed, we only accept returns or refunds under certain conditions.

Return Eligibility

We accept return or refund requests if:

• The item arrives damaged
• The item is defective
• You received the wrong item
• The product has a major printing or manufacturing issue

To request a return, refund, or replacement, please contact us within 7 days of delivery.

Non-Returnable Items

We do not accept returns or refunds for:

• Buyer’s remorse
• Wrong size selected by the customer
• Wrong color selected by the customer
• Incorrect shipping address provided by the customer
• Personalized or custom-made products, unless defective or damaged
• Items that have been used, washed, damaged, or altered by the customer

Damaged or Defective Items

If your item arrives damaged or defective, please email us.

Please include:

• Your order number
• Clear photos of the damaged or defective item
• A photo of the packaging, if damaged
• A short explanation of the issue

After reviewing your request, we may offer a replacement, refund, or another suitable solution.

Return Shipping

If a return is approved due to our mistake, damage, or defect, we will provide instructions for the return process.

If a return is approved for any other reason, the customer may be responsible for return shipping costs.

Refunds

Once your refund request is approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders can only be cancelled within 12 hours of purchase. After this time, the order may already be in processing or production and cannot be cancelled.

To request cancellation, contact us quickly.

Contact Us

For any shipping, return, or order-related questions, please contact us.

Warranty Policy

At Hokdi Store, we care about product quality and customer satisfaction. We carefully check and work with trusted suppliers to make sure every product is delivered in good condition.

Warranty Coverage

Our warranty covers products that arrive with:

• Manufacturing defects
• Damaged parts or materials
• Printing or production errors
• Wrong item received
• Product not working as described, if applicable

If your product has any of these issues, please contact us within 7 days of delivery.

What Is Not Covered

Our warranty does not cover:

• Damage caused by misuse or improper handling
• Normal wear and tear
• Accidental damage after delivery
• Damage caused by washing, cleaning, or using the product incorrectly
• Wrong size, color, or design selected by the customer
• Buyer’s remorse
• Personalized products, unless they arrive damaged or defective

Warranty Claim Process

To request warranty support, please email us.

Please include:

• Your order number
• Clear photos or videos showing the issue
• A photo of the product packaging, if damaged
• A short description of the problem

After reviewing your claim, we may offer a replacement, refund, store credit, or another suitable solution depending on the issue.

Replacement or Refund

If your warranty claim is approved, Hokdi Store may provide a free replacement or refund. The final solution will depend on the product type, issue, and availability.

Important Note

Warranty claims must be submitted within 7 days after delivery. Claims submitted after this period may not be accepted.

Contact Us

For warranty-related questions, please contact us.