Return Policy
Return & Refund Policy
At Hokdi Store, customer satisfaction is very important to us. We work hard to provide high-quality products and a smooth shopping experience for every customer.
Please read our return and refund policy carefully before making a purchase.
Returns
We accept returns for damaged, defective, or incorrect items within 7 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be returned in its original packaging
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Proof of purchase or order confirmation is required
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with the following:
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Your order number
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Clear photos of the item
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Photos of the packaging (if applicable)
Once reviewed, we’ll gladly offer a replacement or refund depending on the situation.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Digital products or downloadable items
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Clearance or final sale items
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Used or damaged items caused by the customer
Refunds
Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.
If approved:
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Refunds are processed back to your original payment method
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Please allow 5–10 business days for the refund to appear depending on your bank or payment provider
Exchanges
We only replace items if they are defective, damaged, or incorrectly delivered.
If you need an exchange, please contact our support team with your order details.
Order Cancellations
Orders can only be canceled or modified within a limited time after purchase. Once production or shipping has started, cancellations may no longer be possible.
Shipping Costs
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
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Original shipping fees are non-refundable
Contact Us
If you have any questions about your return or refund, please contact us.
We’re always happy to help
